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Case Study -
GarudaUAV Soft Solutions Pvt. Ltd.

How GarudaUAV Soft Solutions Streamlined Lead & Sales Operations Using Zoho CRM

Overview

GarudaUAV Soft Solutions Pvt. Ltd. is a leading UAV (Unmanned Aerial Vehicle) technology company delivering drone-based solutions across industries such as agriculture, surveillance, and infrastructure. As enquiries and projects increased, the organization required a centralized and automated CRM system to manage leads, customer queries, internal workflows, and reporting efficiently. Zoho CRM was implemented to replace manual processes and enable structured, data-driven operations.

About Customer

Client & Background
GarudaUAV Soft Solutions Pvt. Ltd. is an innovative UAV technology company focused on developing and deploying drone solutions that address critical operational and monitoring challenges across industries. Their mission is to create sustainable impact through advanced drone technology.

Industry / Business Type: Aerospace and UAV Services

Website / Brand Info: https://garudauav.com/

Customer Location

Assotech Business Cresterra, 
Unit No. 301 to 318, Third Floor
Tower 2, Plot No. 22, Sector 135, Expressway Noida
Uttar Pradesh – 201304, India

Executive Summary

Garuda Aerospace was managing leads, customer enquiries, and internal coordination through largely manual processes. This resulted in inconsistent lead handling, delayed follow-ups, and limited visibility into sales performance. The lack of workflow automation and reporting made it difficult for management to track progress and optimize operations.

By implementing Zoho CRM, Garuda Aerospace established a centralized platform that automated lead capture, follow-ups, task assignments, and communication. Custom fields, workflows, and dashboards enabled the team to manage drone-specific projects efficiently while gaining real-time insights into sales and operational performance.

Problem Statement and Key Challenges

Before implementing Zoho CRM, Garuda Aerospace faced several challenges:

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    Manual and inconsistent lead management resulting in missed opportunities

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    No structured system to track customer enquiries from the website

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    Inefficient task allocation and follow-up processes

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    Lack of centralized reporting and performance insights

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    Manual communication through email and phone without automation

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    Limited visibility into team activities and lead status

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The organization required a unified CRM system to automate workflows, improve coordination, and enhance decision-making.

Solution Proposed and Tools Implemented

To address these challenges, Coderack recommended and implemented:
  • Zoho CRM – Centralized platform for lead management, customer queries, workflow automation, and reporting

Implementation Approach

The Zoho CRM implementation was executed through the following steps:
  • Customized Zoho CRM to align with Garuda Aerospace’s sales and operational processes
  • Integrated website forms and social media campaigns for automatic lead capture
  • Configured role-based permissions to control data access and ensure security
  • Created custom fields to capture drone service and project-specific details
  • Automated lead assignment, follow-ups, and status updates using workflow rules
  • Enabled calling and SMS functionalities within CRM for seamless client communication
  • Implemented web forms to capture and manage customer enquiries centrally
  • Migrated historical data from legacy systems into Zoho CRM
  • Designed custom dashboards and reports for real-time performance tracking and analysis 

Result/ Business Impact

Post implementation, Garuda Aerospace achieved measurable improvements:

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    Improved lead capture and tracking with higher conversion efficiency

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    Reduced manual workload through automated task assignment and workflows

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    Faster and more consistent client communication using integrated tools

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    Enhanced visibility through real-time dashboards and custom reports

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    Centralized and organized management of customer enquiries

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The CRM implementation significantly improved operational efficiency and enabled data-driven decision-making.

Summary

This case study highlights how GarudaUAV Soft Solutions Pvt. Ltd. transformed its lead and sales operations by implementing Zoho CRM. By automating lead management, communication, workflows, and reporting, the organization achieved better efficiency, improved visibility, and a scalable foundation to support its growing UAV solutions business.

Partner Bio

Coderack believe in providing 360* support to our clients. Every client is different from another so are our state-of-the-art solutions. We are a team of highly enthusiastic, energetic and tech savvy engineers. The strength of our company lies in rich experience of its people, who come from diverse background.
We ♥ to automate your business. So feel free to reach us today with you problems, we will be happy to help you!

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